Responsible Gaming

Our Commitment to Responsible Gaming

At 58gl, we understand that for the vast majority of players across Metro Manila, Cebu, Davao, and throughout the Philippines, online gaming is a fun and entertaining pastime. However, we also recognize that for some individuals, gaming can become problematic and negatively impact their financial well-being, relationships, and mental health.

As a PAGCOR-regulated operator, 58gl is committed to promoting responsible gaming practices and providing resources to help our users maintain healthy gaming habits. We believe gaming should always be entertainment, never a source of stress or financial difficulty. Our responsible gaming framework is designed to empower players with the tools and information they need to stay in control.

We work closely with PAGCOR's Responsible Gaming Program and support the regulatory framework established by the Philippine Amusement and Gaming Corporation to protect vulnerable individuals and promote safe gaming across the industry. Our commitment extends beyond compliance — we actively foster a gaming environment that prioritizes player well-being.

Recognizing Problem Gambling

Problem gambling, sometimes called gambling addiction or compulsive gambling, is the uncontrollable urge to gamble despite negative consequences. It can affect people of any age, income level, or background. Recognizing the warning signs early is crucial to seeking help before problems escalate.

Common Warning Signs:

• Spending more than you can afford: Gambling with money meant for bills, rent, food, or other essential expenses;
• Chasing losses: Increasing bets or gambling more frequently to try to recover lost money;
• Lying to family or friends: Hiding the extent of your gambling activity or the amount of money you spend;
• Borrowing money: Taking loans from family, friends, banks, or using credit cards to fund gambling;
• Neglecting responsibilities: Missing work, family obligations, or social commitments because of gambling;
• Mood changes: Feeling irritable, anxious, or depressed when not gambling or after losing;
• Loss of interest: Losing interest in hobbies, activities, or relationships that were previously important;
• Inability to stop: Making unsuccessful attempts to cut down or stop gambling despite wanting to;
• Preoccupation with gambling: Constantly thinking about gambling, planning the next session, or reliving past wins or losses;
• Using gambling to cope: Gambling as a way to escape problems, relieve stress, or deal with negative emotions.

If you or someone you know exhibits several of these warning signs, it may be time to seek help. Problem gambling is a recognized behavioral health issue, and professional support is available.

58gl Responsible Gaming Tools

We provide a comprehensive suite of tools designed to help you maintain control over your gaming activity. These tools are available to all 58gl users and can be accessed through your account settings or by contacting customer support.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your 58gl account. Once you reach your limit, you will not be able to make additional deposits until the specified time period resets. Deposit limits help prevent impulsive spending and ensure you only gamble with amounts you can afford.

To set or modify deposit limits, log in to your account, navigate to Settings → Responsible Gaming → Deposit Limits. Increases to deposit limits are subject to a 24-hour waiting period to allow time for reflection. Decreases to deposit limits take effect immediately.

Session Time Reminders

Receive automatic reminders of how long you have been logged in and actively gaming. Session time reminders help you stay aware of the time you spend on the platform and can prompt you to take breaks. You can configure reminders to appear every 30 minutes, 60 minutes, 90 minutes, or at custom intervals.

Reality Checks

Reality checks are periodic notifications that display your current session duration, total amount wagered, and net win/loss. These pop-up messages provide a clear snapshot of your gaming activity, helping you make informed decisions about whether to continue playing or take a break.

Loss Limits

Set maximum loss limits to cap the amount you are willing to lose in a specific time period (daily, weekly, or monthly). Once your loss limit is reached, you will be unable to place additional bets until the time period resets. Loss limits are calculated as net losses (total losses minus total wins) and help prevent excessive losses during extended gaming sessions.

Wagering Limits

Control the total amount you can wager (bet) within a specific time period, regardless of whether you win or lose. Wagering limits are useful for players who want to cap their overall betting activity without focusing solely on losses.

Self-Exclusion

Self-exclusion is a voluntary tool that allows you to block yourself from accessing your 58gl account for a specified period. During self-exclusion, you will not be able to log in, place bets, make deposits, or receive promotional communications. Self-exclusion periods can be set for 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanently.

Important: Self-exclusion requests are irreversible for the duration you select. Once activated, the exclusion period cannot be shortened or cancelled, even if you change your mind. This ensures the tool remains effective during times of impulsive decision-making. If you choose permanent self-exclusion, your account will be closed indefinitely and cannot be reopened.

To request self-exclusion, contact 58gl customer support via live chat or email at [email protected] with the subject line "Self-Exclusion Request." Our team will guide you through the process and ensure your request is processed promptly.

Account Closure

If you wish to permanently close your 58gl account, you may do so at any time by contacting customer support. Upon closure, you will be required to withdraw any remaining balance (subject to wagering requirements and verification procedures). Closed accounts cannot be reopened, and you will not be permitted to create new accounts in the future.

PAGCOR Responsible Gaming Resources

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a comprehensive Responsible Gaming Program to promote safe gaming practices across all licensed operators in the Philippines. PAGCOR provides resources, training, and support to both gaming operators and the public to address problem gambling and promote awareness.

PAGCOR's Responsible Gaming Program includes public awareness campaigns, player education materials, operator compliance standards, and referral services to connect individuals with professional counseling and support. As a PAGCOR-licensed platform, 58gl actively participates in this program and adheres to all responsible gaming standards mandated by the regulator.

For more information about PAGCOR's Responsible Gaming Program, including educational resources, self-assessment tools, and contact information for support services, players are encouraged to visit PAGCOR's official website or contact PAGCOR directly through their hotline and inquiry channels.

Seeking Help and Support

If you believe you may have a gambling problem, seeking help is a sign of strength, not weakness. Professional support is available, and recovery is possible. There are various resources available to individuals affected by problem gambling, including counseling services, support groups, and helplines.

Where to Get Help:

• National Center for Mental Health (NCMH): Provides mental health services including counseling for behavioral addictions. Located in Mandaluyong City, with satellite facilities across the Philippines.
• PAGCOR Counseling Services: PAGCOR offers referral services to connect individuals with qualified counselors and support programs specializing in problem gambling.
• Private Mental Health Professionals: Licensed psychologists and psychiatrists throughout Metro Manila, Cebu, Davao, and other major cities provide individual therapy and treatment for gambling addiction.
• Support Groups: Peer support groups (similar to Gamblers Anonymous models) provide a safe, confidential space to share experiences and receive encouragement from others in recovery.
• Family Support Services: Problem gambling affects not just the individual, but also family members and loved ones. Family counseling and support services can help repair relationships and provide coping strategies for affected family members.

If you are in immediate crisis or experiencing thoughts of self-harm, please contact emergency services (911) or the National Crisis Hotline immediately. Your safety and well-being are the highest priority.

Tips for Safe Gaming

Following these guidelines can help you maintain healthy gaming habits and ensure that your experience at 58gl remains enjoyable and responsible:

• Set a budget: Decide in advance how much money you can afford to spend on gaming and stick to that amount. Never gamble with money you need for essential expenses.
• Treat it as entertainment: View gaming as a form of paid entertainment, not a way to make money. Accept that losses are part of the experience.
• Take regular breaks: Step away from gaming regularly to maintain perspective and avoid losing track of time or money spent.
• Don't chase losses: If you lose, accept it and walk away. Trying to win back losses often leads to bigger losses.
• Avoid gaming when upset: Don't use gaming as a way to cope with stress, depression, or negative emotions. Emotional states can impair judgment and lead to impulsive decisions.
• Balance gaming with other activities: Maintain a healthy lifestyle with diverse hobbies, social activities, exercise, and family time. Gaming should be one of many activities, not your only source of enjoyment.
• Never borrow to gamble: Only gamble with your own disposable income. Borrowing money to gamble is a serious warning sign of problem gambling.
• Keep track of your spending: Regularly review your account history to monitor how much you are depositing, wagering, and winning or losing.
• Use responsible gaming tools: Take advantage of deposit limits, time reminders, and other tools offered by 58gl to help you stay in control.
• Talk about it: If you are concerned about your gaming habits, talk to someone you trust — a friend, family member, or professional counselor.

Support for Family and Friends

Problem gambling doesn't just affect the individual — it impacts family members, friends, and loved ones as well. If you are concerned about someone else's gambling behavior, there are steps you can take:

• Express your concerns calmly and without judgment. Choose a private moment when the person is not actively gambling or emotionally distressed.
• Listen actively and offer support rather than criticism. Problem gambling is often accompanied by shame and guilt, and a supportive approach is more effective than blame.
• Encourage the person to seek professional help and offer to assist them in finding resources or making appointments.
• Set boundaries to protect yourself and your family financially and emotionally. You cannot control another person's gambling, but you can control how you respond.
• Seek support for yourself. Family members of problem gamblers often experience stress, anxiety, and financial strain. Counseling and support groups for families can help you cope.

Remember, you cannot force someone to stop gambling or seek help. Recovery is a personal decision, and the individual must be ready to make that choice. However, your support and encouragement can make a significant difference.

Our Ongoing Commitment

58gl is dedicated to continuously improving our responsible gaming framework and staying at the forefront of player protection standards. We regularly review our policies, tools, and training programs to ensure they reflect best practices and meet the evolving needs of our users.

We also invest in staff training to ensure all customer support representatives are equipped to recognize signs of problem gambling, provide appropriate resources, and assist players in accessing responsible gaming tools. Our goal is to create an environment where players feel comfortable seeking help without fear of judgment.

If you have suggestions for how 58gl can better support responsible gaming, we welcome your feedback. Contact us at [email protected] with your ideas or concerns.